Repair response time is always a concern as an inoperable piece of equipment generates no revenue. This should be a main focus when researching extended service plan (ESP) options. Always ask what the average response time is in the event a technician must come on site for an equipment repair.

Additionally, ask about the availability of repair parts. Larger companies usually have a sizable inventory of repair parts, and it’s better for you if the company that manufactures the machine also makes the parts. When comparing ESP agreements, remember it’s only as good as the company that stands behind it.